August

14

2018
In Nina's new management role, she quickly earned a reputation for being calm and 'professional'. You see Nina had long ago learned to suppress her real self at work because the real Nina is colourful and loud, and she commands attention by simply walking into the room. Nina learned the hard way as a child that expressing her emotion would invite conflict from her peers and her family. So she quickly learned to bite her tongue when she was aggrieved.…
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July

8

2018
Just the thought of them is enough to get your hackles up. And you have to see them soon so you're already working out your strategy. You find them entering your thoughts at random times of the day, you imagine what you will say to them when you next see them - you long to put them in their place once and for all. You fantasise about yelling at them and telling them in no uncertain terms all the things…
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June

5

2018
As experts in conflict resolution and communication, you might think we notice conflict everywhere we go. In fact, it’s quite the opposite. The more we share this work and listen to the experience of our workshop participants, the more we understand that it’s really only a fraction of our interactions that cause us difficulties. The challenge is to stop those few difficult people from having a massive impact on our lives. This scenario is one we’ve heard many times in…
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