July

8

2018
Just the thought of them is enough to get your hackles up. And you have to see them soon so you're already working out your strategy. You find them entering your thoughts at random times of the day, you imagine what you will say to them when you next see them - you long to put them in their place once and for all. You fantasise about yelling at them and telling them in no uncertain terms all the things…
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June

5

2018
As experts in conflict resolution and communication, you might think we notice conflict everywhere we go. In fact, it’s quite the opposite. The more we share this work and listen to the experience of our workshop participants, the more we understand that it’s really only a fraction of our interactions that cause us difficulties. The challenge is to stop those few difficult people from having a massive impact on our lives. This scenario is one we’ve heard many times in…
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May

15

2018
Dealing with difficult people is a challenge for all of us at times. Take a moment to think about the most frustrating person in your life right now. Maybe there’s a recent hire in your office who’s been really getting on your nerves? You sense a blow up with them is probably on the horizon. Does your oldest friend drive you up the wall with those passive-aggressive questions about how everything’s going? Or your sibling fail to hide his or…
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